Hirsch: Tech Support: Supported Products

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Supported Products

Hirsch is proud to offer complimentary technical support to authorized dealers and end users for all Hirsch-manufactured products listed in the table below. Products not listed below are no longer supported, however assistance is provided to upgrade from a non-supported to a supported product. End of support (EOS) dates, when applicable, are specified below the table.

Hirsch advises customers to keep their hardware and software reasonably up-to-date. Newer product versions generally offer new enhancements in features, performance and ease-of-use. New versions also sometimes contain fixes and updates that ensure maximum facility security.

Staying current is important not only for Hirsch-manufactured hardware and software, but also for the computer and related system components. Running your facility's security system on an older computer or on an operating system Microsoft no longer supports, can increase your probability of experiencing downtime. For instance, if a computer hardware part fails or the operating system becomes corrupted, you may find it impossible to get the system up and running quickly. Rather than risk an emergency situation, please commit to regularly scheduled, proactive upgrades.

Supported Products; Upgrade Recommendations
Product Name	Comments, if applicable
CCM6	Documents & Downloads
CCM7	Documents & Downloads
DIGI*TRAC controllers	Documents & Downloads
DigiLock DL1	An upgrade to a networked system (with Velocity, DIGI*TRAC and ScramblePad) is recommended for most applications.
MATCH
MATCH2
Momentum	Current release is version 4.5, build 1227. For users of prior versions, an upgrade to the current version is generally recommended. Most users should consider migrating to Velocity.
Net*Mux4
PS2
ScrambleLock	An upgrade to a networked system (with Velocity, DIGI*TRAC and ScramblePad) is recommended for most applications.
ScramblePad DS47L, DS37L	Currently shipping model is DS47L. For users of prior models, an upgrade to current model is generally recommended.
SNIB
SNIB2	Documents & Downloads
Velocity	Supported: Velocity version 2.6 or more recent. Documents & Downloads Upgrade Path
XBox	Current release is 3.15. For users of prior versions, an upgrade to the current version is generally recommended.

End-of-Support (EOS) Notifications

[no new notices]

After lengthy notice periods, support has been discontinued for Hirsch-manufactured products not listed in the table above.

Note, for users of SAM, AlarmTrac, ID Manager and SNAP, an upgrade is strongly recommended. Dramatic enhancements in features, performance, and ease-of-use are provided by Velocity.

SAM users click here: SAM-to-Velocity Transition: Frequently Asked Questions (FAQ) (.pdf)

Hirsch and its authorized dealers stand ready to assist in planning and implementing your upgrade/migration. Please contact your Hirsch representative for recommendations and considerations relevant to your specific products and installation environment. (Contact Hirsch)