Complimentary technical support is provided for the products listed on the Supported Products page.
If inquiring about an existing case, please provide your case number.
After-Hours Emergency Support
Available only for bona fide urgent situations. During off-shift hours Hirsch will make reasonable efforts to respond, by cell-phone, within two hours to technical service calls of a critical nature. Urgent situations may include: business critical Hirsch software or hardware component is inoperable, critical interface has failed, or cannot gain access to a facility. After-hours support will be provided in English. An appropriately skilled technical person from your site must be available to work with Hirsch’s technical services staff. Please utilize telephone (rather than email or web case submittal) for critical after-hours issues to ensure timely response.
After-Hours Emergency Support
Velocity/DIGI*TRAC - (949) 283-0881
Momentum - (949) 283-0798
SAM /DIGI*TRAC – (949) 795-0006
Resource Links
Support-related Downloads & Documents
For pre-purchase questions (regarding system design, product selection, pricing, ordering, etc.), please click here: Sales Inquiry
Prospective dealers/resellers, please click here: Prospective Reseller Inquiry
To inquire about product training, please click here: Training
For other requests, please click here: General Inquiry |
