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Velocity 3.0  
The latest version of Hirsch’s award-winning software.

 
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  Interoperability  
   Hirsch leads the industry in enabling security to work with other systems.
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Alerts and Announcements
Downloads & Documents
Supported Products
Submit Your Case Via the Website
Telephone Support
 

Technical Support
 

Complimentary technical support is provided for the products listed on the Supported Products page.  [link to http://www.hirschelectronics.com/Tech_Support_Supported_Products.asp ]

 

If inquiring about an existing case, please provide your case number.

After-Hours Emergency Support
Available only for bona fide urgent situations. During off-shift hours Hirsch will make reasonable efforts to respond, by cell-phone, within two hours to technical service calls of a critical nature.  Urgent situations may include:  business critical Hirsch software or hardware component is inoperable, critical interface has failed, or cannot gain access to a facility.  After-hours support will be provided in English.  An appropriately skilled technical person from your site must be available to work with Hirsch’s technical services staff.  Please utilize telephone (rather than email or web case submittal) for critical after-hours issues to ensure timely response.

After-Hours Emergency Support
(Toll-free)  866-763-6959

Resource Links

Support-related Downloads & Documents

For pre-purchase questions (regarding system design, product selection, pricing, ordering, etc.), please click here: Sales Inquiry

Prospective dealers/resellers, please click here: Prospective Reseller Inquiry

To inquire about product training, please click here: Training

For other requests, please click here: General Inquiry

 


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